Shipping Policy
Shipping:
- Orders are typically shipping within 3-5 business days of receiving the order. There can be occasions that shipping could take up to 10 days ( although this would not happen very often)
- Once your order has been received and the label printed, you will receive an email with the tracking number. Please allow up to 48 hours for the tracking to be available.
- Orders received as Pre-Orders will ship once the product is in stock. If this order was part of an order where items placed were also in stock, the entire order will ship once the pre-order is received. To ship separately, please contact us at [email protected]. There will be an additional fee to split the order.
- Depending on location, customers will be responsible for any additional shipping costs. ( this would apply to Hawaii, Alaska, etc.)
International Shipping:
- We will ship internationally for an additional fee.
- The customer will be responsible for any additional international costs( pre-paid duties, taxes, etc.)
- Please contact us for an invoice at [email protected]
Lost or damaged orders:
- For packages damaged in transit, please contact us within 48 hours at [email protected]
- If your tracking information has not updated in 7 business days, please contact us at [email protected]
- Backpack Attic LLC is not responsible for packages missing or stolen when the tracking information shows that the item has been delivered. We are unable to file a claim for packages shown as delivered.